Shipping Policy

Marcoccia Distribuzione s.r.l.s ships products worldwide using the trusted courier service Bartolini. All orders are processed within up to 3 working days from confirmation. Shipping costs are fixed and vary depending on the destination country or region. Customers are responsible for any customs duties, taxes, or import fees applicable in their country of delivery.

We exclusively use Bartolini express shipping for all orders to ensure fast and secure delivery. Typical delivery time is within 24 hours, although occasional delays may occur due to external factors. All shipments include tracking, which will be provided to customers upon dispatch. We do not ship orders without tracking.

Shipping costs are calculated based on the delivery location and are displayed at checkout. For returns, customers are responsible for covering return shipping expenses.

Upon shipment, customers receive a tracking number to monitor their package. In case of lost or damaged shipments, responsibility lies with the courier (Bartolini), and Marcoccia Distribuzione s.r.l.s will cooperate fully to resolve the issue. Customers must report any problems promptly. For returns, customers must cover shipping costs. We recommend using a tracked courier service to ensure safe return. Marcoccia Distribuzione s.r.l.s will refund returned products in accordance with the applicable refund policy once the items are received and inspected.