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RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL

Pursuant to art. 5 of the aforementioned Decree, the customer (if he qualifies as a "consumer" pursuant to article 1 letter b) of the Decree) has the right to withdraw from the contract and to return the ordered products, still in the original sealed packaging. This return can be made without any penalty and without specifying the reason. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt to the address of the supplier indicated in point 1 above, within 14 calendar days from the date of delivery of the purchased goods. The above communication can also be sent, within the same term, by fax to the supplier at the number indicated above, provided that it is confirmed, by registered letter with return receipt, within 48 (forty eight) hours after sending the fax.  The Customer may also send an email to the address preparaordini@marcocciaprofumi.it in which his/her personal data are indicated, i.e. Name, Surname, Address, Order number of the original order, telephone , product description, IBAN code and current account holder where you are asked to make the transfer for the refund (see email template below).

As soon as this communication is sent, the Customer must send, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment a letter with his data communicated via e-mail (see model below).

The returned product must be sent to ;M LUXURY PERFUMES Srls Socio Unico - Via Madonna delle Grazie, 246 - 04022 Fondi (LT), within a maximum of 14 calendar days from the date on which you communicated the withdrawal. Once the returned product has been received, M LUXURY PERFUMES Srls Socio Unico - Via Madonna delle Grazie, 246 - 04022 Fondi (LT) will proceed, by bank transfer, with the refund relating to the price paid for the product / products for which the the right of withdrawal, within 14 calendar days from the day on which the decision to withdraw was communicated, provided that the goods subject to withdrawal have been received by the company, or unequivocal proof has been provided that the shipment has been sent by courier.

Once the products have been received and their integrity has been verified, if they are not damaged and if they have not been opened, the supplier will, in the shortest possible time and in any case in accordance with the terms and methods set forth in this regard by art. 5 paragraph 7 of the Decree, to credit the customer with the cost of the returned products, withholding, where necessary, the amount of any shipping costs not paid by the customer, which will remain definitively borne by the same. The right of withdrawal cannot be exercised by the customer if the products purchased have been opened by the customer or if the products are damaged. Any attachments to the products must be returned together and still sealed. The right of withdrawal applies only to goods intact at the time of return and cannot be exercised for those products which, by their nature, cannot be returned or are liable to deteriorate rapidly.

Without prejudice to all the mandatory provisions of the law for the protection of consumers, understood as customers who act outside their professional activity in accordance with the definition of consumer contained in art. 2 letter e) of the aforementioned Decree. With reference to the processing of the customer's personal data, please refer to the paragraph Privacy information relating to the processing of personal data below. In the event of exercising the right of withdrawal, the supplier has the right not to accept the return of products that do not have the relative packaging or that have been altered in their essential and qualitative characteristics or that have been damaged. If the methods and terms for exercising the right of withdrawal are not respected, the customer will not be entitled to a refund of the sums already paid to the supplier; however, he will be able to get back, at his own expense, the products in the state in which they were returned to the supplier. Otherwise, the supplier may retain the products, in addition to the sums already paid for their purchase. Pursuant to art. 5 of the aforementioned Decree, the right of withdrawal is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.

As soon as this communication is sent, the Customer must send, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment a letter with his data communicated via e-mail (see model below).

The returned product must be received at ;M LUXURY PERFUMES Srls Socio Unico - Via Madonna delle Grazie, 246 - 04022 Fondi (LT) within a maximum of 14 calendar days from the date on which you communicated the withdrawal. Once the returned product has been received, M LUXURY PERFUMES Srls Socio Unico will refund the price paid for the product/products for which the right of withdrawal was exercised, by bank transfer, within 14 calendar days from the day on which to whom the decision to withdraw has been communicated, provided that the goods subject to withdrawal have been received by the company, or unequivocal proof has been provided that the shipment has been sent by courier.

The customer will be held responsible, and therefore not refundable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. For products for personal use, for hygienic and sanitary reasons it is not possible to return products that have already been used.

All risks relating to the transport of the returned product are the responsibility of the Customer.


To facilitate the Customer in exercising the right of withdrawal, here is an example of e-mail communication, to be included in the package with which the returned product is shipped:

Email template

Recipient: info@marcocciaprofumi.it

Subject: return communication

Order number: (indicate the original order number with which the goods were purchased)

Buyer data: (indicate name, surname, address, telephone, e-mail)

Product for which the right of withdrawal is exercised: (indicate the brand, name and format of the product and product code as per the order summary sent in the original shipment)

 


MAJOR FORCE

 

Cases of force majeure of any kind, unforeseen business, transport or shipping difficulties, fires, floods, unforeseen shortages of manpower, raw materials and ancillary products, energy shortages, strikes, lockouts, provisions of the authorities or impediments of any other nature which do not depend on the supplier, and which reduce, delay, hinder or prevent the manufacture, dispatch, taking delivery or consumption of the goods, release from the obligation to supply the contracting parties are both entitled to withdraw from the contract. If the sources of supply completely or partially fail, the supplier is not obliged to purchase from non-regular subcontractors. In this case the supplier has the right, once his needs have been taken into account, to divide the quantities of goods available in consideration of the needs of the individual customers.

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