Pursuant to art. 5 of the aforementioned Decree, the customer (if qualifying as a "consumer" pursuant to Article 1 letter b) of the Decree) has the right to withdraw from the contract and to return the ordered products, still in the original sealed packaging. This refund can be made without any penalty and without specifying the reason. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to the address of the supplier indicated above in point 1, within 14 calendar days from the date of delivery of the purchased goods. The above communication can also be sent, within the same term, by fax to the supplier at the number indicated above, provided it is confirmed by registered letter with return receipt, within 48 (forty-eight) hours after sending the fax. The Customer may also send an email to the address email@example.com in which their data are indicated, namely Name, Surname, Address, Order number of the original order, telephone, product description, IBAN code and holder of the current account where he is asked to make the bank transfer for the refund (see email template below).
As soon as this communication is sent, the Customer must send, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment a letter with his data communicated via e-mail (see model below).
The returned product must be sent to; M LUXURY PERFUMES S.r.l.s. Sole Shareholder - Via Madonna delle Grazie, 246 - 04022 Fondi (LT), within a maximum of 14 calendar days from the date on which the withdrawal was communicated. Once the returned product has been received, M LUXURY PERFUMES S.r.l.s. Sole Shareholder - Via Madonna delle Grazie, 246 - 04022 Fondi (LT) will proceed, by bank transfer, to the refund of the price paid for the product / products for which the right of withdrawal has been exercised, within 14 calendar days from day on which the withdrawal decision was communicated, provided that the goods subject to withdrawal have reached the company, or unequivocal proof has been provided that it has been shipped by courier.
Once the products have been received and their integrity has been verified, if they are not damaged and, if they have not been opened, the supplier will provide, as soon as possible and in any case in accordance with the terms and methods provided for in this regard by the art. 5 paragraph 7 of the Decree, to credit the customer with the cost of the returned products, withholding, where necessary, the amount of any shipping costs not paid by the customer, which will be definitively charged to the customer. The right of withdrawal cannot be exercised by the customer in the event that the purchased products that have been opened by the customer himself or if the products are damaged. Any attachments to the products must be returned together and still sealed. The right of withdrawal applies only to goods which are intact at the time of return and cannot be exercised for those products which, by their nature, cannot be returned or are liable to deteriorate or deteriorate rapidly.
As soon as this communication is sent, the Customer must send, at his own expense and with a courier of his choice, the product he intends to return, including in the shipment a letter with his data communicated via e-mail (see model below). The returned product must be sent to; M LUXURY PERFUMES S.r.l.s. Sole Shareholder - Via Madonna delle Grazie, 246 - 04022 Fondi (LT) within a maximum of 14 calendar days from the date on which the withdrawal was communicated. Once the returned product has been received, M LUXURY PERFUMES S.r.l.s. Socio Unico will proceed, by bank transfer, to the reimbursement of the price paid for the product / products for which the right of withdrawal has been exercised, within 14 calendar days from the day on which the decision to withdraw has been communicated, provided that the goods subject to withdrawal have reached the company, or that unequivocal proof has been provided that they have been shipped by courier. The customer will be held responsible, and therefore not refundable, for the decrease in value of the goods resulting from manipulation other than that strictly necessary to establish the nature and characteristics of the goods. For products for personal use, for hygienic and health reasons it is not possible to return products that have already been used.
All risks relating to the transport of the returned product are borne by the Customer. To facilitate the Customer in exercising the right of withdrawal, here is an example of e-mail communication, to also be included in the package with which the returned product is sent: Email template Recipient: firstname.lastname@example.org Subject: communication made Order number: (indicate the original order number with which the goods were purchased) Buyer data: (indicate name, surname, address, telephone, e-mail) Product for which the right of withdrawal is exercised: (indicate brand, name and format of the product and product code as per order summary sent in the original shipment) Major force Cases of force majeure of any kind, unforeseen business, transport or shipping difficulties, fires, floods, unexpected shortages of manpower, raw materials and auxiliary products, energy shortages, strikes, lockouts, provisions of the authorities or impediments of any other nature that they do not depend on the supplier, and which reduce, delay, hinder or prevent the manufacture, shipment, taking over or consumption of the goods, exempt from the commitment of the supply the contractors are both authorized to withdraw from the contract. If the supply sources are completely or partially lacking, the supplier is not obliged to purchase from unusual subcontractors. In this case, the supplier has the right, once his own needs have been taken into account, to divide the quantities of goods available in consideration of the needs of individual customers.